Contact
Contact Shortcut Press
Questions about a guide, an order, a download, a refund, or a group license all come to the same place.
Many answers are already on the FAQ page.
Response time
Within two business days
Every message gets a reply within two business days.
What to include
- Your order number
- The email address you used at checkout
- Which guide your message is about
Common requests
- A download link didn't arrive. Check your spam folder first, then get in touch with your order number and the link will be resent. See the Delivery Policy.
- A refund. Any purchase can be refunded within 14 days, no reason needed. Include your order number. See the Refund Policy.
- A damaged file. Describe what happens when you open it, and a replacement will be sent if you prefer one to a refund.
- Updated files. When a guide is revised for a software update, updated files are free to anyone who bought it. Include your order number.
- A group license. For teachers, schools and companies. Include your organization's name and roughly how many people would use the guides.
- Your personal information. Requests to access, correct or delete your information are handled as described in the Privacy Policy.